194: Design Smarter: Behavioral Data, Ethical AI, and the Future of Event Experiences ft Nick Borelli

Welcome to the Events Demystified Podcast, hosted by Anca Platon Trifan, CMP, WMEP.

In this interesting episode of the Events Demystified Podcast, we dive deep into the transformative power of AI in event planning and design with Nick Borelli, Director of Marketing at Zenus. Join us as we explore how facial analysis, ethical AI tools, and actual attendee behavior can revolutionize your events by moving beyond traditional metrics like post-show surveys and registration numbers. Nick shares his extensive experience in the event industry and offers insights into leveraging data and AI to create personalized, engaging, and innovative events. Don’t miss out on this thought-provoking discussion that challenges the ‘we’ve always done it this way’ mindset.


VIDEO EPISODE

GUEST BIO

Nick Borelli is the Director of Marketing at Zenus, where he helps event professionals leverage ethical AI for better experiences. With a lifelong career in events, he brings deep expertise in live experience marketing and emerging technologies. Nick speaks internationally, teaches the PCMA Institute’s “Enhancing Events with AI” course, and is a regular panelist on the Production Value Matters podcast. He’s received multiple industry awards and serves as a dedicated volunteer and advisor within major event associations.

FUN FACTS:

  • I’ve been working in events since I was 14 years old.
  • I’ve contributed to events in over a dozen roles with organizations and events all over the world.
  • My intense curiosity about human behavior is being fulfilled at the next level through the collection of facial analysis data at events with Zenus.

🔍 Topics Covered:

  • 00:00 Introduction to Event Feedback
  • 01:38 Welcome to Events Demystified Podcast
  • 02:22 Today’s Guest: Nick Borelli
  • 03:39 Nick Borelli’s Early Career
  • 07:47 Transition to Digital Marketing
  • 09:53 The Importance of Behavioral Data
  • 20:24 Personalization in Event Marketing
  • 27:25 Ethics of Facial Recognition and AI
  • 34:00 Understanding Sentiment Validation
  • 34:47 The Role of Positive Energy in Group Dynamics
  • 35:32 Operational Goals and Audience Trends
  • 36:08 Case Study: Booth Design and Audience Engagement
  • 38:41 Facial Recognition vs. Facial Analysis
  • 50:56 The Future of AI in Events
  • 58:36 Final Thoughts and Industry Insights

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⁠⁠Original Podcast Music written and produced by ⁠⁠⁠⁠⁠⁠⁠⁠Fable Score Music. 


“Events: demystified” Podcast is brought to you by Tree-Fan Events, a leading woman-owned boutique event planning and production agency offering a comprehensive approach to event management and production, with a focus on enhancing the attendee experience with the #FIT4EVENTS framework for a holistic event cycle in order to create memorable events.

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About Events Demystified Podcast


As a seasoned event professional, podcast host, and AI strategist, Anca Platon Trifan, CMP, WMEP champions women behind the scenes in AV, event production, and technology. She advocates for becoming #FIT4EVENTS—mentally, physically, and emotionally—as well as for diversity in AV and the integration of AI in events. Through this podcast, she goes behind the curtain to bring the magic of event production and technology to the forefront, demystifying AV, AI tools, and event technology for in-person, virtual, and hybrid experiences.


This podcast is sponsored by Tree-Fan Events LLC—a woman-owned event production agency integrating AV, AI, technology, and data-driven strategies to make every event a seamless and engaging experience.

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